Our values and working style

We have one overall critical success factor: we want our customers to feel they would invite us back to help them. With our help, customers may learn some hard 'areas for improvement', which are sometimes not easy lessons. The way these things are handled is vital if our customers are to act upon the results ... which is what drives the improvements. We take great care to ensure that we get the message across well. In the words of the old song:-

"It ain't what you do, it's the way that you do it, that's what gets results"

The D&D approach is that we:

Are consistently customer focused, seeking to understand their objectives and expectations
Deliver
Act with integrity
Believe in teamwork, including the transfer of skills to develop expertise
Believe work should be fun as well
Promote Excellence

"Since we met a few years ago I have valued the help that you have given me and BAe MA&A and the contribution this has made on our journey to success. More than this, the manner in which you have given this help is, in BAe speak, truly Benchmark behaviour" Steve Unwin, BAe MA&A, Winner UK Business Excellence Award

What you see is what you get

The pictures on the Home page show that we are clearly of the 'grey hair/no hair' species of consultants, and from our own practical experience we know our role has to be helping your organisation to make effective use of the Excellence Model. Like any good approach, it is only sustainable when it is 'owned' inside the organisation, so we truly believe in a partnership style of working to achieve this. (Our customers are also delighted that we wear our own watches - we don't borrow theirs to tell them the time!)

Society

We have a strong desire to put something back into society and generally to live out the principles underpinning the Model. Dave is a Chairman of Governors for a local primary school. Derek has been an active officer and committee member in his local Camera Club for more years than he cares to remember, and also spent 5 years on the Executive Committee of the British Quality Foundation. Following our work in Tanzania in 2000 we have donated funds to establish a basic teaching aids library for 10 village primary schools in remote areas around Morogoro.