RADAR* - a general management logic
The RADAR® logic is an integral part of the EFQM Excellence Model's application, but also is a valuable management approach in its own right. In short, RADAR states that any organisation should:
- define the Results it is aiming for
- plan and develop the Approaches it will use to get there
- Deploy those approaches, and
- Assess and Refine (if appropriate) the approaches, based on analysis of the results achieved, and improve approaches where necessary.
Many of you will see that this is effectively an adaptation of the Shewhart & Deming Plan - Do - Check (or Study) - Act cycle. So the concept has a long and positive history, and there is further detail in RADAR that gives guidance on what to take into account for each part of the acronym. Just embedding high-level RADAR thinking into your organisation's activities should give added discipline and benefits.
Applying the RADAR components as part of a self-assessment with the Excellence Model helps to determine HOW excellent an organisation is at that time. The following issues are taken into account to assess the quality of each component of RADAR®.
| RADAR COMPONENT | ASSESSED BY REFERENCE TO |
|---|---|
| ENABLERS | |
| Approaches | the soundness of the approach, its relevance to the organisation, and how well it integrates with overall strategy and other approaches |
| Deployment | how extensively and systematically it is implemented in all relevant areas |
| Assessment & Refine | how appropriate and regular measurement of the approaches is carried out, how learning and creativity is used, and how potential improvements are prioritised and implemented |
| RESULTS | |
| Results | the scope, relevance and integrity of measures used; the trends in actual results, their comparison against relevant targets and external comparisons, that they are caused by the organisation's approaches (rather than by luck or external influences). |
* RADAR® is a registered trademark of the EFQM
