Case Study

Customer

A Division of a multiple business unit international organisation - private sector

Customer's main objective

This is a Division of the client who runs an internal quality award scheme based on the EFQM Excellence Model. We have helped with coaching potential applicants on the requirements of the assessment process and also undertaken some application assessment. Key objectives have been :
- To enthuse business units about the Award process and the Excellence Model generally, and
- encourage good quality submissions to the Award

Feedback comments

"Derek, I also want to thank you and Dave for your hard work and dedication to improve the quality of the applications and create awareness what we can do with the model to improve business and satisfaction!"
"Thank you much for providing us with the training necessary to prepare and submit the application for the Award. The submission won the award. Your training program provided the foundation for winning the award. Thank you ...and cheers mate.....!"
"Anyway we have been happy to have the opportunity to participate and we thank you for your help. Next year we hope we are going to win and to come to Europe for the meeting!!!!"

Approach

Offer training workshops about the Excellence Model and the company's Award scheme
Support for Award applicants during development of their submissions
Help with assessment of submissions and preparation of feedback reports

Outcomes/benefits

Significant improvement in overall submission quality
Understanding of how the Excellence Model can be of use in the various business units

Summary of our role

Facilitating educational/training workshops
Providing ongoing email and phone support to applicants
Assessing final submissions and preparing feedback reports.

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