D&D Services - overview

Is your organisation thinking of using the Model, or already doing so and looking for additional support? Then do look at the services we offer to see how we can help you

The pages cover our main traditional services connected with t he Model:

Excellence Model training and education
supporting and facilitating self-assessments
help with your submission document for an award (or for structured Excellence certifications like Recognised for Excellence or Investors in Excellence)
carrying out 'friendly' Excellence site visits
assessing, on behalf of the Excellence bodies, certification schemes such as Committed to Excellence (C2E), Recognised for Excellence (R4E) and Investors in Excellence (IiE) - see below

But one of our strengths has been in suggesting ways in which these can be 'mixed and matched' so that clients meet their objectives, and also using the Model in other ways to meet a need.

So whether you want specific services, ideas and help on integrating 'Excellence' in your organisation, or if you want support in developing some innovative approach to using the Model, we can help you succeed. Our Case Studies section outlines how we have worked with some clients.

We have gained our reputation through our experience, enthusiasm, strong teamwork and individual attention. We have a small number of contacts who share our aims and values, with whom we will work if your needs require it.

Structured Excellence certifications

Investors in Excellence (IiE)

We are used by both the British Quality Foundation and London Excellence as advisers and assessors for Investors in Excellence - a standard based on the EFQM Excellence Model. Formal approaches have to be made through one of those Excellence bodies, who are also responsible for appointing the assessor, but we are happy to discuss it in general with you if you wish.

Levels of Excellence

This scheme includes Committed to Excellence (C2E) and Recognised for Excellence (R4E). C2E is about demonstrating commitment to improving your organisation in an Excellent way, and R4E recognises levels of achievement. Both are based on the EFQM Excellence Model. We are used as assessors for R4E are also approved Validators for C2E. Like Investors in Excellence, formal application has to be made to a quality body - either the EFQM or the BQF in this case - but we are happy to talk in general with you. (EFQM has kindly given permission for the use of their LoE logo here.)

"It was excellently planned and implemented to the timescales we originally agreed and is a credit to both the BQF and our Assessment Team Derek Medhurst and Dave Richards." Feedback by R4E applicant

".. an experienced practitioner giving us the benefit of his wisdom was also a key asset" Comment by C2E applicant

Remember we specialise in the Excellence Model

These pages outline the main uses. But if you think you want something slightly different, do please get in touch to discuss how we can help your organisation.