D&D Services - overview

Is your organisation thinking of using the Model, or already doing so and looking for additional support? Then do look at the services we offer to see how we can help you

The pages cover our main traditional services connected with the Model (we have had the 2010 Model update training):

Excellence Model training and education
supporting and facilitating self-assessments
help with your submission document for an award (or for structured Excellence certifications like Recognised for Excellence or Investors in Excellence)
carrying out 'friendly' Excellence site visits
assessing, on behalf of the Excellence bodies, certification schemes such as Committed to Excellence (C2E), Recognised for Excellence (R4E) and Towards Excellence (TE) - see below

But one of our strengths has been in suggesting ways in which these can be 'mixed and matched' so that clients meet their objectives, and also using the Model in other ways to meet a need.

So whether you want specific services, ideas and help on integrating 'Excellence' in your organisation, or if you want support in developing some innovative approach to using the Model, we can help you succeed. Our Case Studies section outlines how we have worked with some clients.

We have gained our reputation through our experience, enthusiasm, strong teamwork and individual attention. We have a small number of contacts who share our aims and values, with whom we will work if your needs require it.

Structured Excellence certifications

Levels of Excellence

“It was great to meet you both last week – I feel significantly reassured and am actually looking forward to the assessment!” Email from applicant about to be assessed by D&D

This scheme includes Committed to Excellence (C2E) and Recognised for Excellence (R4E). C2E is about demonstrating commitment to improving your organisation in an Excellent way, and R4E recognises levels of achievement. Both are based on the EFQM Excellence Model. We are used as assessors for R4E are also approved Validators for C2E. Like Investors in Excellence, formal application has to be made to a quality body - either the EFQM or the BQF in this case - but we are happy to talk in general with you. (EFQM has kindly given permission for the use of their LoE logo here.)

The quote above is typical of the comments we receive when applicants realise that we will be undertaking a collaborative assessment to arrive at the right answer, not a harsh inspection trying to find as many mistakes as we can. The quotes below are typical of applicant views after the event.

"It was excellently planned and implemented to the timescales we originally agreed and is a credit to both the BQF and our Assessment Team Derek Medhurst and Dave Richards." Feedback by R4E applicant

".. an experienced practitioner giving us the benefit of his wisdom was also a key asset" Comment by C2E applicant

Towards Excellence

This is a new (2010) recognition scheme offered by London Excellence and aimed particularly, but not exclusively, at organisations still towards the start of their excellence journey. As well as being useful in its own right, it is positioned as a stepping stone to other recognition, such as Recognised for Excellence, London Excellence Awards, UK Excellence Awards and ultimately the EFQM Excellence Award. D&D contributed a significant amount of knowledge and practical work towards the development of the product, and are being used by London Excellence as assessors.

Remember we specialise in the Excellence Model

These pages outline the main uses. But if you think you want something slightly different, do please get in touch to discuss how we can help your organisation.